Friday, May 4, 2012

BT Chaos

RDA was flooded off on Tuesday which gave me time to bail out the stables to find that horses had lost shoes here and there, too much deep mud sucking them off.

On Wednesday our BT line went down. I spent quite a long time speaking to India. I thought the gentleman was chaming but he spent an amazing amount of time telling me that I would be paying £99 for the engineer to call if it was our fault.  I had checked all our kit and while we have broadband we have no phone, which is difficult when you have a BnB business. I booked an appointment for 8am til 1pm Thursday which they sent me 2 text messages to confirm. Having to go to a funeral on Thursday we paid our part time lawn mower chap to stay in the house to meet and greet the engineer after we left til 1.15pm when he gave up and went home. A no show.

We returned at 9pm to an intermittent dialing tone and I tried calling 152 and this time got the Phillipines! They were Talktalk and had no idea what was going on. Today I spoke to India again and they said that the line was mended, then agreed that actually it was not and after some discussion said that they would make it a priority with the engineer. Meanwhile some poor lady from Westbury on Trym had had to drive out here as she had a meeting with my mother today which she couldn't make and had been onto BT who had informed her that there was a cable fault not to be repaired til May 9th. Does anyoine know what is going on?!

Another lady bringing a group round the house next week sent a desperate e-amil that she too was unable to reach us on the landline and when she enquired was told that the line had been cancelled so she was worried that we had left and there would be no visit! How great, such misinfornation.

The BT engineer has just called and stated that they mended a different number yesterday because we had reported it not working. He had no information on 393141. News to me! It turns our to be the burglar alarm line but we hadn't noticed. Where I wonder did they get tha from?? Anyway they tell me they will sort it out within the hour. Might I be excused for being sceptical?

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