We have now had the BnB running for a year and been visited by for the most part extremely delightful guests from all over the world. We have met them from the station, found them tearful on the M5 when they could not find Bristol! Ferried them about to weddings and funerals. The worst an Englishman with his own BnB business who booked in both with us and someone else at the same time and felt that it was acceptable first to forget to cancel one of his bookings then to change after insisting that he was coming with his whole family and we lost £500 of other business as a result. I'm glad to say that he seems to be a rarity. We like to feel that our guests are guests and not charge deposits. It is for the most part a business based on trust and except for this chap and one other lady we have not been let down. Not too bad I expect.
One couple has been here 8 times and are almost like family. Last night's couple wrote in our visitor's book that we had exceeded all expectations which was extremely kind of them. We have had some very kind comments.
On Tuesday our guest joined us as we tried out the George at Backwell Farleigh which has just re-opened after a change of hands and refurb. Looks great and has a young keen team. Our timing wasn't good as the rest of the locality had chosen the same night to try them out and it was heaving! (Rather like Rick Stein's Pub in St Merryn last week as we took our annual 3 day holiday..no room at the inn) They were charming and we settled down for a drink and chose from the menu. Then told a 20 min wait with crisps on the house. 40 mins later they took our order to return 5 mins later with no homemade chicken kiev left - a pity sounded delicious. Seafood platter chosen by some as a replacement. When that arrived , no mussels so a bit more on the house. We eventually ate about 10pm so, so much for an early night but it was very jolly, a good thing that there were 5 of us, and the food when it came was excellent. The staff rather horrified at their success and lack of everything, but handled us well. We will certainly have another go and wish them well.
Friday, June 17, 2011
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